How I work
Short-term leadership. Full-time commitment to the work.
About me
20+ years in design
I started as a web designer, designing and coding sites for the music industry, professional and consumer brands, and government agencies.
Trusted by
- Adobe
- Teamshares
- Upwork
- T-Mobile
- Microsoft
- Greenpeace International
- and many more
What I'm known for
Expertise
Expertise
Strategy
Most briefs describe a symptom, so my first job is finding the problem underneath it. At Meroxa, growth had stalled and the instinct was better onboarding. My research showed we'd built the right product for the wrong person, and it led a pivot from a builder tool to a data observability platform that expanded our addressable market 10x.
At Marketo, the new Sky experience had been ready for years, but fewer than 600 users had opted in. Nobody had designed the transition, so we did: a phased hybrid that brought Sky features into the Classic interface first and moved navigation last, so users got the improvements without the disruption. Opt-ins grew from under 600 to more than 5,000.
It starts close to the work. Site visits at MedHost's partner hospitals surfaced a scheduling gap that led them to adopt an in-house tool over third-party calendars. At Sixup, bringing in qualitative research shifted the roadmap's priorities.
Expertise
Systems Thinking
I think in systems first, then UI. A screen is the last step of a chain of decisions about data, ownership and flow, and that chain is usually where the real problem lives. At Teamshares, the ask was "build an ATS." The real problem was a hiring model running on spreadsheets while the company acquired businesses faster than it could place leaders to run them. Designing the system instead of the tool gave the team one source of truth across 80+ acquired companies and placed 20+ leaders.
The same lens shaped the payroll dashboard there. Integration was the expensive part, so we built it once for the whole platform to inherit, and cut the analysis time of the company's financial leads in half. At Marketo, I went after the org model rather than the components, and ran internal workshops on systems thinking. At the healthtech startup I'm with now, every prototype feeds what it learns back into the design system, so each new one starts from more of the product than the last.
Expertise
Design Systems
I founded Marketo's Sky Design System, built the team behind it, and led its evangelism across Marketo's product squads. At Meroxa, I used Tailwind CSS as a solid baseline for the Yoshi Design System. I contributed to the design system at Teamshares, and helped retrofit T-Mobile's Arrow Design System for B2B use in T-Mobile for Business.
Lately I've been making Figma design system libraries AI-ready, and using AI to learn a system's guardrails and build out its assets with far greater efficiency.
Expertise
Web & Mobile
I started my career writing front-end code, and I still design with how it will be built in mind. At Upwork, I designed collaboration tools for freelancers and clients and shipped the Upwork Teams app on desktop and mobile. At T-Mobile for Business, I led end-to-end design for promotion, trade-in and quote-to-order flows across its B2B surfaces.
At a healthtech startup, I extended the design system to mobile with the same token and component logic as desktop rather than a separate mobile system, so one foundation serves both and nothing drifts between them.
Product & Design
Photography
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Nashville, TN Capturing wonderful textures in broken glass, steel and brick.
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Nashville, TN All journeys end.
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San Diego, CA A Sunday at Balboa Park.
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Toronto, Canada A bed of roses.
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Palm Springs, CA Cooling down in the car from 100+ degree heat.
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Lighting Test Shot This is my son as a test subject while testing a new light setup.
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Sean O'Bryan Smith Jazz bassist. Nashville, TN
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John Gray Pastor and speaker, John Gray. Nashville, TN
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Kortney Wilson Musician & TV Personality. Nashville, TN
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The Beat Kangz Producers & Entrepreneurs
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Union Jordan 2 Light experiments with projectors